Frequently asked questions
How do I order?
Start with a product in your cart or request a quote. Build your cart or request a quote → We calculate shipping for your order and contact you to confirm your total → Pay the secure Stripe invoice → Your order is produced and shipped. See the full ordering process.
When do I pay?
No payment is taken until you approve and pay your invoice. How to order.
Can I return made-to-order items?
Made-to-order and special-order items are final sale except where the refund policy states otherwise.
What’s the difference between interior and exterior moldings?
Interior moldings use EPS foam with a lightweight polymer-modified plaster coating for smooth, decorative finishes indoors. Exterior moldings use EPS foam with a polymer-cement coating designed for durability, flexibility, and weather resistance outdoors.
Are your moldings lightweight?
Yes, both interior and exterior products are designed to be lightweight, which helps with handling and installation while maintaining a durable finished surface.
Are the products ready to paint?
They are pre-coated and intended to receive the specified primer coats and finishes. For best results and product-specific recommendations, see the installation and finish guides.
How do I choose the right size/profile?
Use the filters to shop by dimensions and category. If you’re matching existing trim, share a photo plus measurements and we’ll help point you to the closest option. Support.
Who provides measurements and quantity takeoffs?
All measurements, takeoffs, and quantity calculations need to be provided by the customer or contractor. Include dimensions, quantities, and preferred lengths when requesting a quote.
Do you offer custom designs?
Yes, customized designs are available for many projects. Submit a request with specs, reference images, and quantities. Request a quote.
When should I request a bulk/custom quote instead of ordering normally?
Request a quote for large quantities, mixed profiles, jobsite delivery, freight, or custom work.
Do you ship long items?
Yes. We confirm the appropriate parcel or freight option before issuing your finalized invoice.
Are customs duties or brokerage fees included for US orders?
Cross-border orders may be subject to customs duties, taxes or brokerage fees, which are the buyer's responsibility. Read the shipping policy.
What installation conditions should I follow?
EIFS manufacturer requirements apply to exterior moldings only, including environmental constraints during coating cure. Interior moldings follow a separate interior guide.
Can I install these in cold weather?
For exterior moldings, avoid frozen material and frozen substrates. Temperature must meet the minimum requirement through curing. Interior moldings use a separate interior guide.
Are the exterior moldings weather resistant?
Exterior moldings use a polymer-cement coating designed for durability, flexibility, and weather resistance, and are intended to receive specified primer coats and finishes.
How do I get help?
Use Support for ordering questions, matching profiles, shipping help, and product selection.
When can courier be used instead of freight?
Courier may be available for 1–2 pieces depending on profile, packaging, and destination. For longer or multi-piece orders, freight is usually the better option for safer packaging and delivery.