Refund policy
At Molding Studio, we want you to feel confident ordering moldings online. Because many of our products are long-length, special-order, or project-specific, please review this policy carefully before purchasing.
Return window
Return requests must be submitted within 14 calendar days of delivery.
Return eligibility
To be eligible for a return, items must be:
- Unused and uninstalled
- Uncut, unpainted, and unaltered
- Dry and clean
- In original packaging
- In resalable condition
Returns that arrive damaged due to improper repackaging may be refused or may receive a reduced refund.
Final sale / non-returnable items
The following items are final sale and not eligible for return or refund except where required by law, or if the item arrives damaged, defective, or incorrect:
- Custom profiles or customized designs
- Cut-to-length or otherwise modified products
- Made-to-order or special-order items
- Clearance or final-sale items if marked
Important shipping note
All products ship in standard 8-foot pieces. If requested, we may cut pieces down to reduce shipping costs. Any cut order is final sale and cannot be returned.
How to start a return
Before shipping anything back, you must request return authorization. Contact us with your order number, the item(s) you want to return, and the reason for the request through our contact page:
https://moldingstudioco.com/pages/contact
Returns sent without authorization or sent C.O.D. may be refused.
Return shipping
Return shipping is the buyer’s responsibility. We recommend using a trackable and insured shipping method. For freight returns, the buyer is responsible for arranging and paying return freight unless we agree otherwise in writing.
Original shipping and delivery charges are non-refundable.
Restocking / return fees
Approved returns are subject to a 25% restocking fee for eligible, non-defective returns. If returned goods require reconditioning or are not in resalable condition, additional deductions may apply or the return may be refused.
If your order included free shipping or discounted shipping, the actual outbound shipping cost may be deducted from the refund.
Refund timing
Once an approved return is received and inspected, refunds are issued to the original payment method. Refunds are typically processed within 7 to 10 business days after inspection.
Exchanges
If you need a different profile or size, the fastest option is usually to place a new order and request a return for the original item if eligible.
Damaged, missing, or incorrect items
Please inspect your shipment immediately upon delivery. If your order arrives damaged, missing items, or contains the wrong product, contact us within 24 hours of delivery and include:
- Your order number
- Photos of the product(s) and packaging
- For freight deliveries, photos of the delivery receipt with any damage notes
If the issue is confirmed to be shipping damage, defect, or our error, we will work with you on the appropriate remedy. Restocking fees do not apply to verified damaged or incorrect items.
Statutory rights
Nothing in this policy limits any non-waivable statutory rights that may apply in your jurisdiction.