Shipping policy
Molding Studio ships exterior and interior mouldings across the United States and Canada.
Processing time
In-stock items typically ship within 1 to 5 business days. Special-order or made-to-order items may require additional lead time. If an item needs extra production time, we will confirm by email or in your quote.
If we cannot ship within the timeframe confirmed on your invoice or quoted to you, we will contact you with options to approve a delay or cancel for a refund.
Standard lengths
Products ship in standard 8-foot pieces. If requested, we may cut pieces down to reduce shipping costs. Any cut order is final sale and cannot be returned.
Shipping methods
Freight is typically the recommended option for moldings because it often provides safer packaging and delivery conditions, especially for longer pieces and multi-piece orders.
Courier or parcel service may be available for 1 to 2 pieces depending on the profile, packaging, and destination.
Long lengths and bulkier orders may ship via freight (LTL) or other oversized carriers. Freight deliveries are typically curbside and may require:
- Clear site access for larger trucks
- Delivery appointment coordination in some areas
- Additional services such as residential delivery, liftgate, or limited access, which may add carrier surcharges
Shipping rates and adjustments
After we receive your order or quote request, we calculate shipping using item dimensions, weight, destination, and packaging method. We contact you to confirm the shipping charge and final total before issuing your invoice.
Cross-border orders may be subject to customs duties, taxes or brokerage fees, which are the buyer's responsibility.
Because moldings can be oversized and irregularly packaged, actual carrier costs can sometimes differ from an earlier estimate. If a shipment requires an adjustment, including freight classification, oversized handling, accessorial charges, or a change from parcel to freight, we will contact you for approval before shipping. If we cannot reach you or you do not approve the updated charges, we may cancel the order and refund you.
Tracking
You will receive shipment confirmation and tracking details by email once your order ships. For freight shipments, tracking may be provided as a carrier PRO number or appointment notice.
Delivery and inspection
Please inspect your shipment immediately upon delivery.
For parcel deliveries:
- Inspect the box for visible damage before opening
- Take photos of any damage to the packaging and product
For freight or pallet deliveries:
- Inspect the shipment before signing the delivery receipt
- If you see damage or missing pieces, note it on the delivery receipt and take photos
- If there is significant damage, you may refuse the shipment or accept it with damage noted, then contact us right away
Damage, missing items, or shipping issues must be reported within 24 hours of delivery. Please include:
- Your order number
- Photos of the product(s) and packaging
- A brief description of the issue
Keep all packaging until your claim is resolved.
Address accuracy and failed delivery
Customers are responsible for providing a complete and correct shipping address and delivery contact information.
If a shipment is returned or delivery fails due to an incorrect address, refusal, missed appointment, or lack of site access, additional carrier charges such as redelivery, storage, or rerouting may be the responsibility of the buyer.
Contact
For shipping questions, freight requests, or larger project orders, contact us at: